Return and Refund Policy

Thank you for shopping with O WELLNESS TEA. We strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied, please review our Return and Refund Policy below.

1. Return Period

You have 7 days from the date of receipt to return an item. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods are exempt from being returned, such as perishable goods or items that are marked as non-returnable.

3. How to Return an Item

To initiate a return, please follow these steps:

Contact our customer service at owellnesstea@gmail.com to request a return.
Provide your order number and a brief reason for the return.
Once your return request is approved, we will provide you with instructions on how to return the item.
Return the item to the address provided by our customer service team.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Shipping Costs

Shipping costs for returning the item are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will cover the shipping costs.